To ensure efficient space management and staff planning, IWSP will enforce the following cancellation policy for individual reservations.

• Weekday Reservations (Monday 9:00 AM – Friday 4:00 PM): Cancellations made within 48 hours of the reservation will be charged in full.

• Weekend Reservations (Friday 4:00 PM – Sunday 10:00 PM): Cancellations made less than seven days in advance will be charged in full.

• Same-Day Reservations: All reservations made on the same day are non-refundable and will be charged in full.

• No-Shows: Failure to attend a reservation will be considered a cancellation and will be charged in full.

• Full Facility & Recurring Reservations: The cancellation policy for full facility and recurring reservations will be outlined in each individual contract, as these bookings are handled on a case-by-case basis.

*A full field reservation refers to reserving the full field for five or more consecutive hours.

Our goal is to provide a seamless and efficient booking experience for the Council Bluffs community. By implementing this policy, we aim to enhance scheduling accuracy and create more opportunities for everyone to enjoy the Sports Plex.